Dear guests,
As we are all aware, the current global situation has made it very difficult for travellers and travel industry alike. Here at Linnen, we are faced with an unprecedented situation, and we are trying to deal with it as best as we can. Like many small businesses, we are taking a significant hit at the moment, and we expect this to continue within the months to come.
In saying this, we are great-full for every reservation we get. We are even more great-full when guests book directly with us instead of external booking platforms. In the end, this just means we save a bit on commission fees. We try to offer the best price on our booking engine, but if you happen to see a lower price on an external platform, simply send us a screenshot and we will match the price.
We are well aware that people like to stick with large, trusted corporations because the feel safer and may create the impression that you are always covered if something goes wrong. In some cases this is true, but not always. These platforms are just distributors and really only jump into action in some particular cases. We, as operators are the ones that make the final decision.
Under normal circumstances, we’d be far more flexible. Our hope is that we overcome this turbulent time period so we can be there for our guests in the future.
Thank you for your understanding.
Here are some answers to questions you might have:
Best price guarantee
If you see a lower price listed on another booking platform for the same unit, please get in touch with us and send a screenshot and we will be happy to match that price.
Send to: booking@linnenberlin.com
Can I get a (partial) refund?
Unfortunately, no.
Our Non-Refundable Rate Policy provides guests with a better price, but a stricter cancellation policy than our Standard Rate. So technically, a win-win for both parties involved. Most people will choose this rate, despite it being non-refundable, as it offers a better value, and ensures that we hold the reservation and block the dates you chose.
We will adhere to our policy as you have booked a non-refundable rate.
Can I postpone my stay?
Unfortunately, also not possible.
For us, this option is like a refund. If we postpone the cancelled reservations to future dates, we are only creating a problem for us in the future.
Reservations made with Daily (Standard) Rates
If you have made a reservation using our Daily (Standard) Rate and know that you will not be coming, we kindly ask you to cancel your booking by contacting us via email. As with our Non-Refundable Rate, we will apply and ad-hear to the policy as mentioned in your reservation confirmation.
Here is the cancellation policy for this rate just in case you have forgotten:
DAILY RATE
2 weeks before arrival full reimbursement.
In 2 weeks: 20%, 5 days: 50%, 24hrs: 100% of total stay will be charged.
Reservations made with other booking platforms
We are less flexible concerning reservations that were made using an external booking platform (booking.com / airbnb etc). We kindly ask you to first cancel your reservation via the external platform, then we will be able to offer you our goodwill discount of 30% on future 2020 reservations. Also note that booking.com offers different/additional rate options, and will often absorb the costs, if you cancel.
We will not offer any form of refund for external platform reservations.
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